Job Purpose & Primary Job ResponsibilitiesAs a Digital & E-commerce Specialist, you will be a key part of a brand new centralized team inRotterdam that will focus on our Digital Strategy, Customer Onboarding, the promotion anddevelopment of our E-commerce platform and various AI initiatives. This team is at the heart of thecompany and will be crucial for implementing ONE's company goal of "Digitalization" in the Rotterdamoffice. You will contribute to creating a superior customer experience by managing and executing thecustomer onboarding process to our digital tools. Furthermore, you will support our Sales, CustomerService and Finance teams in their digitalization journey so that they can work more efficiently andincrease digital knowledge. You will also participate in upcoming digital projects.Your Primary Responsibilities IncludeParticipate in the execution of the local Digital and E-commerce strategy for the Rotterdam officeOwn the customer onboarding process from start to finish for new and existing customers in order to increase usage and knowledge of our digital productsAct as a representative of ONE in customer meetings, business reviews and daily transactionsGathering customer and competitive intelligence with the goal to innovate our products, grow market share and create customer loyaltyMonitoring customer usage of our digital products based on page-clicks and/or views to identify areas for improvementData analysis: own the process of building and analyzing data to find trends, improve processes and guide developmentSupporting AI initiatives and system developmentsAssisting internal teams and customers in setting up EDI and API connectionsCreate and regularly host training sessions for internal teams to increase internal understanding of our E-commerce platform, ONE Quote, Quick Booking, E-Finance, E-BL, our Chat platform etc.Collaborate with internal stakeholders such as E-commerce team, BPIT, EUA Central Customer Service Team, Sales, Customer Service, Finance to share data and customer feedbackRequired Skills And CompetenciesA bachelor's degree or equivalent professional experiencePreferably some experience in digitalization, E-commerce platforms, project management, shipping and logistics or a related fieldFlexibility and creativity in problem solving, customer- and service orientedGood knowledge of Google WorkspaceArticulate, clear oral and writing communication skills in English and DutchEnthusiastic team playerAbility to collaborate effectively with various stakeholdersAbility to think strategically, anticipate, decide and define achievable targetsFamiliarity with analyzing data from reports and dashboards to measure progressProactive in identifying and suggesting training needs related to E-commerce toolsStrong presentation skillsDemonstrates and generates passion and excitement for digital service toolsBe an advocate for change

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Digital & E-Commerce Specialist