🇩🇪 Berlin, Germany · 2w ago
Senior Backend Engineer
Voice AI Space
LinkedInseniorEnglish-friendly
Back to jobsSenior Backend EngineerParloaPeople OpsFull-timeOn-siteBerlin OfficePosted on 6/24/2026Job DescriptionAbout ParloaParloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.About The RoleAs a Senior Backend Engineer, you will work on a marketplace of tools and integrations which Parloa's agents leverage via MCP. Managed access to business systems dramatically increases their value while controlling for security and risk. You haven't worked with our stack? That's fine! We would love to get in touch as long as you are open to learn and code in Typescript.Areas Of OwnershipDesign, build, and maintain secure and scalable backend servicesOptimize system performance for low latency, high throughput, and reliabilityCollaborate across teams to integrate machine learning components into production systemsLead technical initiatives - design, planning, implementation, and maintenance (3-9 months horizon)Drive initiatives to improve operational excellenceContribute to the evolution of our architecture and engineering cultureSet cultural standards for fearless iteration, bias for action, and pragmatic perfectionism—design for tomorrow, build for today.Our Tech StackTypeScript, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, NATSWho You Are7+ years of experience as a software engineerExperience in Typescript, Node (ideally NestJS); or experience with comparable frameworks in other languages, and a willingness to learn and code in TypescriptExperience with developing and maintaining highly scalable and reliable microservicesDeep understanding of distributed systems, event-driven architectures, and APIsExperience with cloud-native infrastructure (e.g., Kubernetes, GCP/AWS)A bias for action, strong ownership, and a passion for clean, pragmatic codeExperience in leading technical projects (3-9 months horizon)Strong spoken and written communication skills in EnglishCuriosity and openness to work with AI-assisted coding toolsThrives in ambiguous, high-stakes environments with a strong sense of urgency.Embodies Parloa’s ambition: to build Europe’s leading engineering culture and a world-class AI platform.Motivated by making the impossible possible and building something iconic.Our Engineering ValuesAt Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:Earn Trust – act with transparency and reliability.Obsess Over Customers – always start with the customer problem.Think Big – set bold goals and pursue them fearlessly.Have Integrity – do the right thing, especially when it’s hard.Disagree & Commit – debate with candor, align fast, and deliver.Own It – take full responsibility for outcomes, not just tasks.Dive Deep – master the details without losing sight of the big picture.Bias for Action – move fast, decide quickly, iterate fearlessly.Deliver Value – measure success by customer and business impact.Insist on the Highest Standards – raise the bar continuously.Go the Extra Mile – make the impossible possible.Hire & Elevate the Best – raise the bar with every hireOur Recruiting ProcessRecruiter Call → Technical Peer Interview → 360° Tech Interview Loop → Bar RaiserWhy Parloa?We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.Parloa is an e-verify employer in the USA. Please click here to learn more. We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.Apply for this positionSourced from LinkedIn. Relocantly aggregates public job postings; apply on the original site.