Description du poste : Finalité du poste This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements Missions principales Manages the customer relation by being IDEMIA's primary point of contact for the customer Seeks proactively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities Makes sure the customer perform their obligations in order to allow IDEMIA to perform the work Leads and supports IDEMIAs program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers Ensures compliance with customer requirements Organizes and plans the work according to Program Management System process (DRIVE) Performs the tollgates reviews Monitors the KPIs of the Program Takes care of risk management Identifes issues or risks in collaboration with the technical project managers Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts Manages contracts management Reinforce and ensures adherence to contract terms and conditions Leads autonomously programs of small complexity (small complexity: total contract value under 1M euros, known customers, existing products) Leads programs of medium complexity (medium complexity: TCV under 5M of Euros, new customers or highly demanding customer, high level of customization) with support or coaching from another Program Manager Profile & Other Information Description du profil : Formation : Diplôme d’ingénieur ou Master en ingénierie. Minimum 5 ans d’expérience dans la gestion de programmes impliquant des équipes transverses et des responsabilités en relation client. Expérience confirmée dans la gestion d’un P&L et bonne maîtrise financière (prévisions de revenus, suivi des marges, gestion du cash-flow). Compétences en gestion contractuelle et négociation avec les clients, partenaires et fournisseurs. Solides fondamentaux en gestion de programme : analyse et mitigation des risques, suivi des KPI, gouvernance et gestion des jalons/tollgates. Excellentes compétences en communication, gestion des parties prenantes, esprit critique et résolution de problèmes. Langues :Anglais, espagnol et français courants. Certifications (optionnelles) : PMP, Prince2 ou certifications Agile appréciées. Déplacements :Environ 20 à 30 % de déplacements en Europe selon les phases des programmes.

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Program Management 1