Deadline Date: Wednesday 21 October 2026Requirement: Agency Process Framework, Process Development ManagerLocation: The Hague, NLFull Time On-Site: YesTime On-Site: 100%Total Scope of the request (hours): 190Required Start Date: 26 November 2026End Contract Date: 31 December 2026Required Security Clearance: NATO SECRETDuties & Role: Provides support to Quality and Risk Management Branch and Chief Quality Office by:Support the establishment of the NCIA Process Framework across NCIACoordinate process review and optimization session across NCIACreate and maintain dashboard for process performance managementIdentifies and plans systematic corrective action to reduce errors and improve the quality of the systems and servicesEvaluates, appraises and identifies non-compliances with organisational standards and determines the underlying reasons for non-complianceLeading complex root cause analysis and process optimizationsDefine and conduct quality review activities and process auditsCreate, maintain and manage Microsoft Office TemplatesContent Management for SharePoint sites under control of CQOMeasures and reports on Agency quality metrics and KPIsPerforms other duties as requiredSpecific Working Conditions: Mainly work from the office in The Hague (NLD), other flexible arrangements to be punctually agreed with Line Manager. May also be required to travel to other NATO compounds, especially Brussels and SHAPE (Mons, BEL), but also in other NATO countries.RequirementsSkills, Knowledge & Experience:The candidate must have a currently active NATO SECRET security clearance Process designing and optimizationProcess measuring and monitoring (definition of critical success factor, key performance indicators etc..)Knowledge of ISO 9000 family and its application in the organizationConduct quality review activities and process auditsProven experience with modern quality and risk management tools and techniquesMS VisioMS Word: template management, document reformatting, Macro knowledge, styles managementMS Excel: pivot tables, graphics, data managementMS PowerPoint: template managementDesired:Advanced knowledge and experience in Workflow automation tools such as SharePoint DesignerCustomizing Sharepoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath)Knowledge of language coding (i.e. Python, React, etc..) SharePoint "Design Privilege" to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etcAdministration and customisation of Microsoft SharePoint 2013 and 2019Visual Basic for Applications (VBA)Microsoft Access

Sourced from LinkedIn. Relocantly aggregates public job postings; apply on the original site.

C005483 Agency Process Framework, Process Development Manager (NS) - WED 21 Oct