🇨🇿 Bakov nad Jizerou, Czechia · 6h ago
Customer Quality Manager - Ostrava Area
Versigent
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Please note that while this role is currently posted in Bakov nad Jizerou, the position will support a customer located near Ostrava. A new office location in this area is planned to open in the near future.Versigent spun out of Aptiv on April 1, 2026. As part of ongoing spin‑off activities and IT separation, some documentation may still reference Aptiv, Cyprium, or Versigent. All references should be understood to mean Versigent.Versigent designs and delivers the systems that move power through modern technology. From vehicles to robotics to energy platforms, our electrical distribution systems enable the next generation of electrified, automated and connected products.As a standalone company, we combine deep engineering expertise with the speed and focus needed to solve increasingly complex challenges. Our teams move quickly, think with precision and deliver at scale — helping customers do more without adding cost, weight or complexity.What defines us is how we work: with the agility and momentum of a startup, backed by the experience and discipline of a proven global leader. That combination creates an environment where ideas move faster, ownership is real and impact is visible.YOUR ROLE As a Customer Quality Manager on our team, you will lead customer quality for customers projects, maintaining communication between customers, company service center, Customer support engineers and manufacturing facilities. Implement quality strategies to achieve zero defects at customer location. Drive all 0km quality and warranty activities for customer.ResponsibilitiesTechnical Leadership:Specific to roleImplement defined strategies to support and achieve company quality objectives.Support vehicles build programs and provide feedback to the manufacturing plants on quality issues raised.Liaise with manufacturing plants and provide feedback on customer performance to ensure quality is maintained at world class levels.Drive warranty related activities and participate in all activities to implement changes to reduce warranty cost impact.Assigned as a Customer Representative with responsibility to ensure that Customer Specific Requirements are met. Including, but not limited, to setting quality objectives and related training, corrective and preventive actions, customer scorecards, customer portals and providing related trainings to the respective team members.Management representative to ensure compliance with IATF 16949. Stay up to date with manufacturing and quality innovations and engage with the customer.Project ManagementProvide customer support on projects e.g., meetings, progress reporting and plant visits.Ensure effective communication between Customer and relevant manufacturing facilities.Liaise with company Site leadership, Program teams and Quality Director / CBU Quality ManagerParticipate actively to the continuous improvement of the company Business System and projects.Monitor and close quality issues to target timescales.People ManagementDevelop and maintain structure to ensure all customer projects are properly resourced.Establish a continuous improvement culture and set targets to focus on improved performance. Develop team in line with current and future demands. Customer FocusCustomer representative for customers activities.Maintain effective communication links into the customer and internal teams. Manage stakeholders and their expectations through regular communications.YOUR BACKGROUNDMinimum 5 years of experience in automotive engineering, quality, or a related fieldStrong relationship‑building and communication skillsExperience in leading teams, setting goals, and defining objectivesAbility to work independently as well as collaboratively in a team environmentFlexible, well‑structured, punctual, and highly organized working styleWillingness to travel locally and internationally (approx. 20%)Local language proficiency and advanced EnglishStrong computer literacy, including Microsoft Office and related toolsAbility to read and interpret engineering drawingsWHY JOIN US?Grow with purpose. We invest in our people by creating opportunities to build skills, take on new challenges, and develop over time. Do work that shows up in the real world. What you contribute here powers systems that are critical to how industries operate and evolve. The impact is visible and lasting. Succeed with the right support. We provide the tools, resources, and environment needed to perform at a high level and sustain that success.APPLY TODAY!If you are looking for a role where you can grow, contribute, and see the direct impact of your work, we encourage you to apply and be part of what Versigent is building next.Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidatesVersigent is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.Privacy Notice - Active Candidates: https://www.versigent.com/privacy-statementVersigent is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.Sourced from LinkedIn. Relocantly aggregates public job postings; apply on the original site.