Technical Implementation Manager (Customer Integrations)Location: Amsterdam (hybrid: 3 days in the office, 2 from home)About the companyOur client is a fast-growing SaaS scale-up in the e-commerce space. Their platform helps online merchants make returns a smoother, more scalable part of the customer experience. It connects with the systems merchants already use, helping them streamline return flows, automate operational processes and improve the post-purchase experience.The team works closely across product, engineering, sales and customer-facing teams to support merchants with both standard and more complex technical implementations.The roleAs Technical Implementation Manager, you lead technical implementation projects for merchants with complex integration needs. You are the bridge between the customer, internal teams and the engineers who build the integrations.This is a customer-facing role with a strong technical and project management component. You gather and structure requirements, map integration solutions, guide customers through onboarding and implementation requests, and work closely with the Solutions Engineers who carry out the technical work.You won’t build the integrations yourself, but you understand APIs, system architecture and technical constraints well enough to design practical solutions and lead conversations with credibility.You’ll work closely with Product, Engineering, Sales and Customer Success, and play a key role in helping the company scale complex customer implementations in a structured way.What you’ll doLead technical implementation projects for merchants with complex requirementsBe the main point of contact for customers’ technical stakeholders during onboarding and implementationGather, clarify and document business and technical requirementsTranslate customer needs into clear integration designs and implementation plansHand over, coordinate and track delivery with the Solutions EngineersManage multiple customer projects in parallelSet clear expectations with customers on scope, feasibility and phased deliveryShare insights from implementations with Product and internal teams to improve scalabilityWhat you bringExperience in a customer-facing technical role, such as solutions engineering, technical implementation or technical project managementStrong understanding of APIs, integrations and system mappingAbility to translate technical constraints into practical customer solutionsExperience managing multiple projects or implementations at the same timeExcellent written and spoken EnglishConfidence working with both technical and non-technical stakeholdersThe ability to ask the right questions, structure unclear requirements and avoid overpromisingNice to have: experience with e-commerce, ERP, WMS or platform integrationsWhat’s in it for youA full-time role (40 hours per week)Hybrid setup: 3 days in the Amsterdam office, 2 days from homeA 1-year contract to startFree company lunchesWork trips abroad to collaborate in person with the engineering teamClose collaboration with cross-functional teams in a growing companyAnd more benefits

Sourced from LinkedIn. Relocantly aggregates public job postings; apply on the original site.