We have opening for Support Analyst (Industrial) -Contract-Hybrid Mode-Moussy-le-Vieux, France (Hybrid)8+ years of Application SupportExperience MES, LIMS, WMS, Quality Management, Traceability, or HistorianGood SQL/DatabaseKey RequirementsIndustrial Application SupportThe client is looking for a senior support analyst with hands-on experience supporting industrial/manufacturing applications such as:MES (Manufacturing Execution Systems)LIMS (Laboratory Information Management Systems)Historian SystemsQuality Management SystemsWarehouse Management Systems (WMS)Traceability SolutionsIndustrial Weighing SystemsLabeling SolutionsSimilar industrial applicationsManufacturing & Logistics KnowledgeUnderstanding of manufacturing operationsIndustrial production processesSupply chain and logistics processesExperience working with plant/site usersDatabase KnowledgeExperience with relational databasesSQL querying and troubleshootingData analysis and issue investigationDocumentation & TestingAbility to create:Functional specificationsTechnical specificationsTest scenarios and test casesUser manuals and support documentationSupport & Service ManagementIncident and problem managementRoot cause analysisService quality focusUser support and stakeholder communicationKnowledge of ITIL processesMethodologiesITILAgileWaterfall / V-ModelSoft SkillsThe ideal candidate should be:Autonomous and self-drivenPragmatic and solution-orientedStrong communicatorComfortable working with:IT teamsBusiness stakeholdersKey usersIndustrial/manufacturing sitesIdeal Candidate ProfileA strong match would be someone with:8+ years of Application Support / Functional Support experienceManufacturing, Industrial, Pharma, FMCG, Supply Chain, or Logistics backgroundExperience supporting MES, LIMS, WMS, Quality Management, Traceability, or Historian systemsGood SQL/Database knowledgeStrong stakeholder management skills

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