At Sensient Technologies, we are experts in the science and innovation of colors and flavors, with international recognition in these markets. We are dedicated to finding solutions for our customers—and we will be even better with you on our team.To strengthen our Quality department, we are seeking a Quality Specialist to oversee operational internal and external quality processes. Reporting to the Quality Director, you will be responsible for managing customer and supplier complaints, as well as handling quality questionnaires and product specifications, on a full-time basis (5 days a week, onsite in Saint-Ouen l’Aumône (Val d’Oise).What you'll do:Manage, analyze, and process customer and supplier complaintsMonitor corrective and preventive actions and ensure their effectivenessLead internal investigations, analyze data, and propose areas for improvementRespond to customer quality questionnaires and assist in updating product specifications and customer requirementsCollaborate with internal teams (production, supply chain, R&D, sales) to ensure product complianceProvide regular reports to the Quality DirectorLead investigations into out-of-specification analysis resultsWhat you'll bring:Degree (Bac+2 to Bac+5 level) in Quality, Chemistry, Biochemistry, or a related fieldPrior experience in complaint management or Quality (including work-study programs) is an assetMeticulousness, analytical skills, and a strong customer service mindsetStrong interpersonal skills and the ability to interact with various stakeholders in a dynamic environmentKnowledge of problem-solving tools (Ishikawa, 5 Whys, 5W1H, etc.) is a plusProficiency in English (written and spoken)What you'll get:An excellent salary and benefits packageOpportunities for career advancementA comprehensive and effective training program during onboarding and beyondA place in an international team, in which you can interact, thrive and developAbout SensientSensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.About Sensient Personal Care And Specialities Market (PCSM)Sensient Personal Care and Specialties Market (PCSM) develops, produces, and markets ingredients and high-quality colors for the personal care and cosmetics industry, as well as Specialty Colors for use in household and industrial cleaners, specialist coatings and agriculture product applications.For more information, visit our website at https://careers.sensient.com/en and our company presentation https://bit.ly/414ggGa Sensient is an Equal Opportunity Employer, headquartered in Milwaukee, Wisconsin, USA.#on-site

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QA Specialist II