KEY RESPONSIBILITIES:• Understand our cloud services – Terminals update / Key injection / others• Prepare test and production tasks on our cloud services to update devices• Support the L2 and L3 team to retrieve data from the customer devices• Investigate technical issues reported by customers / integrators SW• Meet the Service Level Agreement put in place with the customer• When needed, lead customer support calls and meetings on technical issues and discussions• Support pre-sales and development opportunities as well as post-sales and customization activities• Manage workload and multiple activities by effectively balancing priorities and setting client expectations• Deliver work tasks on time and to a consistently high standard• Demonstrate creative and dynamic approach to problem solving• Participate and maintain internal and external knowledge baseKEY PERFORMANCE OBJECTIVES / INDICATORS:• Customer satisfaction• Consistently delivering according to commitments• Support requests are managed in right timeline.SKILLS/COMPETENCY SPECIFICATIONCompetency/Skill Requirements:• Junior level software development on Android environment (nice to have)• Knowledge on Android Tools / ADB / Python / coding• Requirement analysis and workload estimates (is a must)Special Requirements:• Problem solver mindset• Development management tools• Have a dedicated workspace to store materials / terminals / toolsBehavior skills:• Interest in technology and keeping up to date on tools and practices• Good communication towards team and project managersLanguages:•French: Must have•Dutch:Must have• English: Must HaveEducation Qualifications / Experience Requirements:• 2 to 5-year experience• Bachelor or master’s degree in computer science, Information Technology or Computer Engineering

Sourced from LinkedIn. Relocantly aggregates public job postings; apply on the original site.

Support Engineer