We are looking for a QA Analyst / QA Engineer to join our technology team and ensure the functional quality of key corporate platforms including Assisted Channels environments (Contact Center Branches) internal applications and enterprise systems. You will work closely with functional teams developers and business stakeholders to define plan and execute highquality testing processes across multiple projects. Responsibilities Design define and execute manual functional and integration tests. Create and maintain test plans test cases test scripts and evidence. Monitor and track defects throughout the full testing lifecycle. Use Jira for test management defect tracking and reporting. Validate new features and support endtoend testing processes. Review UI consistency usability and functional behavior. Identify risks negative scenarios and potential user issues. Test across multiple environments (web mobile corporate platforms). Provide clear objective feedback to development and project teams. Collaborate with multidisciplinary teams in Agile environments (Scrum/Kanban). Contribute to quality standards release readiness criteria and continuous improvement. MustHave Requirements 2-3+ years of experience in manual software testing. Strong knowledge of QA methodologies SDLC and testing best practices. Handson experience using Jira for test planning and execution. Analytical mindset and strong attention to detail. Excellent communication and teamwork skills. Experience in Banking or Assisted Channels environments (Contact Center Branches). Ability to work with both technical and nontechnical stakeholders. Fluent Spanish and English (C1). Nice to Have Experience with test automation (any framework). Experience with Microsoft Dynamics and Customer Service Workspace (CSW). Knowledge or experience with ServiceNow. ISTQB Foundation certification. ITIL Foundation certification. Scrum Master certification. Experience gathering and managing requirements. Strong problemsolving background. What We Offer Location 100 Remote Languages Spanish + English (C1) Salary 3000037000 Opportunity to work on highimpact corporate platforms. Collaborative multicultural and Agile environment. Professional growth in QA automation and enterprise systems.
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