🇳🇱 Utrecht, Netherlands · 19h ago
Head of Product - Financial Services Core Products
bol
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How do you make our customers happy?Every order placed, every partner paid, every invoice processed - bol’s financial operations run on an infrastructure that has to perform reliably, at volume, and without fail. As the Head of Product for Financial Services Core Product, you own the product strategy for payments processing, the invoicing engine, financial integration with bookkeeping systems and VAT calculations. And all that while keeping the platform safe with adequate measures against fraud and CDD systems that facilitate effective screening and monitoring of customers and companies on our platform. With 100 million payments and 150 million invoices per year, the decisions you make will further solidify the trust that 14 million customers and 43,300 partners place in us to handle their every transaction on our platform.The biggest challengeA financial infrastructure at bol’s scale and innovation speed means the systems you own are simultaneously mission-critical and constantly evolving. You can’t shut things down to refactor. New features and tweaks have to work as advertised. Every time. The engine is always running; 30 orders per second at peak, with zero tolerance for hiccups. The challenge is building a product organization that can drive meaningful platform advancement without compromising operational reliability. In this role you collaborate very closely with other financial service and license experts and stakeholders. Success requires strong collaborative and stakeholder management skills. You also need to be aware of what ‘being licensed’ means for Product and Tech departments, and to create the ‘compliance as a prerequisite’ culture.What you will do as Head of Product - Financial Services Core ProductsYou report to the Domain Director of Product & Tech and lead a multi-product area with typically 3 to 6 product groups and 8-15 FTE in indirect scope. You operate in a highly cross-functional context - Product, Engineering, Data, Design, Commercial, and Operations all have stakes in the game - and lead a team of senior product leaders, including Group PMs and Senior PMs.You set and drive a clear product vision and long-term strategy for the area, translate that into a coherent portfolio with actionable priorities, and own the investment decisions and resource allocation that turn this vision into reality. You establish KPI frameworks and experimentation practices that enable outcome-based decision-making across the product lifecycle. And you build your team’s product capability. After all, true product leadership isn’t ‘just’ about delivering the right outcomes today, but about developing the leaders who deliver them tomorrow. In short:Define and own the area product strategy, ensuring alignment with company strategy and cross-Financial Services area dependenciesTranslate strategic ambitions into a coherent product portfolio with explicit prioritization across long-term strategic, commercial, and technical needsLead and develop a team of senior product leaders with strong craft, clear accountability, and consistent executionDrive data-driven product development through KPI frameworks, experimentation, and analytics capabilitiesOwn complex cross-domain problem-solving, expertly navigating trade-offs across business, technology, and customer needsAlign senior stakeholders across Product, Technology, Commercial and the new legal entities with each other and the executive level on priorities and outcomesShape cross-functional ways of working to enable efficient, end-to-end value deliveryContribute to company-wide standardized product and tech practices, in collaboration with the craft leadWhy you can make a differenceYou have extensive product management leadership experience in complex, scaled, technology-driven environments with ties to Financial products. Senior engineers and commercial stakeholders want you in the room when hard trade-offs need to be made. You understand financial systems well enough to navigate the technical complexity beneath the surface. You also have a solid grasp on platform economics and can translate company goals into commercial direction. You’ve led leaders before and know the difference between managing a team and developing product leadership. You drive clarity in rapidly evolving, uncertain contexts, expertly balancing short-term delivery pressures with long-term strategic objectives. And you are confident enough to make high-impact decisions that involve trade-offs between customer value, business impact, and technical cost and feasibility.Where you'll be workingYou’ll join bol’s Financial Services domain, responsible for the financial operations that power one of the largest retail tech platforms in the Netherlands and Belgium. Processing 100 million payments and 150 million invoices per year, protecting 14 million customers and 43,300 partners against fraud and financial risk, this is infrastructure that touches every corner of the platform. With 2,900 colleagues building for customers and partners who depend on us, the product decisions you make here have more reach than most product specialists ever dream of. The complexity is real. The mandate is clear. The floor is yours.Something for you?Platform thinker with operational depth: You see financial infrastructure as a product with its own strategy, not as ‘simply’ plumbing for the commercial layer.Leader of leaders: Your specialty is developing the people who execute while setting the strategic landscape.Clarity engine: Cross-domain dependencies, competing stakeholder priorities, systems that can never go down? You don’t wait for absolute certainty and consensus. You make the call, document your reasoning, and move on.Nothing for you?Execution purist: You want to be close to the product, close to the team, and close to the sprint. All day, every minute of it.Consensus seeker: You need to make sure everyone is happy with a decision. And most of your tasks are on hold.Single-domain specialist: You’ve built deep expertise in a single financial product area and prefer to reside there indefinitely.We take pride in our B Corp certification and strive for continuous improvement every day. Our annual bonus is tied to sustainability goals, and we are committed to equality and equal opportunities for all.Perks of having a blue heart29 days: to rechargeTravel costs: Public transport, car, parking & charging coveredPension plan: 75% premium coveredAnnual bonus: Based on sustainability goalsSourced from LinkedIn. Relocantly aggregates public job postings; apply on the original site.