We are digitalising one of Europe’s largest and most heavily regulated industries.The packaging industry has a market volume of several hundred billion euros and is under enormous pressure to act due to new regulations such as PPWR, EPR and EUDR.With Packa, we have built the first end-to-end SaaS platform for intelligent packaging management – in high demand, well-funded and growing fast.What you can expect at PackaOwnership: You take on real responsibilities from day one and work closely with an experienced, highly motivated founding teamLearning curve: You learn SaaS onboarding, data integration and customer communication hands-on — with a real area of responsibility, not just busyworkHybrid working: You will work in a great office in Berlin-Prenzlauer BergFlexibility: Flexible hours around your studies — 15–20 h/week, starting as soon as possibleAppreciation: We believe in fair compensation and you will benefit from a clear path for growth and developmentImpact: Your work directly helps new enterprise customers go live on PackaYour tasksYou support the technical onboarding of new customers: preparing, mapping and verifying data from ERP systems, CSV/Excel files and SFTPYou help run gap analyses of customer data structures and ensure a clean, complete migration into PackaYou handle support during the onboarding phase: responding to emails, triaging tickets, and looping in Engineering or our packaging specialists where neededYou support tenant/user configuration and the preparation of onboarding workshops and training sessionsYou contribute to our "Packademy": building out training content, formats and self-serve resourcesYou feed back what you see during onboarding to Product, helping shape what gets built nextWhat you bring You are studying Business Informatics, Computer Science, Data Science or a similar field with clear IT affinityYou're confident working with data in CSV/Excel and keen to understand how systems connect — first exposure to SFTP, ERP or APIs is a plus, not a mustYou can make sense of a dataset, notice when something doesn't add up, and sort it out on your ownYou communicate clearly and directly internally and externally — e.g. with a packaging buyer, a customer's IT manager, or a Packa software engineerNo packaging knowledge required — you'll learn that with usYou're comfortable building as you go: processes here are evolving, and you'd rather improve them than wait for them to be perfectFluent in German and good EnglishYou are based in Berlin (or nearby)We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Working Student – Technical Onboarding (f/m/d) | B2B SaaS | Berlin (hybrid)