Anyone can restart a service. The job is knowing why it fell over.A multinational defence service line in The Hague is adding a second solution support engineer to look after the software its users rely on. You sit between operations and the development side: diagnosing faults, shaping how components fit together, and making sure the fix becomes part of the design. On site, with a turn on the immediate on-call rota.What You Would Be DoingTracking technical issues across software, hardware and integrations down to their real cause, and seeing them through to resolutionKeeping the applications healthy day to day - maintenance, performance figures and the deployment work around each releaseWeighing up architectural options on cost, performance and scale, and writing down the decisions that matterSpecifying cloud or on-premises components and their interfaces, in line with the wider architecture and its security rulesHelping to capture requirements for clearly bounded areas and keeping the baseline under controlPlanning development activity, making sure stakeholders know what is needed, and reporting progress honestlyCovering second-line on-call when it is your turnWhat you would bringStrong diagnostic skills across software, hardware and integrations, with log analysis and debugging as second natureHands-on experience with at least one cloud platform, plus solid working knowledge of APIs and integration patternsThe organisation to run a support effort across several teams until the problem is actually goneA background in customer-facing technical support or service desk work, and ITIL trainingWelcome extras: software design and testing, agile delivery, and installation work in a military settingWhy this one is worth a lookYou see both operations and engineering, work on software that genuinely matters to its users, and join a framework that keeps renewing rather than a one-off project.

Sourced from LinkedIn. Relocantly aggregates public job postings; apply on the original site.

Production Support Engineer (Diagnostics, Architecture, On-Call) for NATO with security clearance