Provides technical solutions and information to Fortune 1000 clients regarding Saba software · Investigates and trouble-shoots issues ranging from simple to very complex for Saba customers and partners · Gives customer support via phone and written communication · Reports software bugs and customer suggestions to product teams · Works closely with engineering, product management, sales, account management, consulting, and education to address customer issues · Writes technical articles on Saba software Competencies · Must have excellent written and oral communication skills in English · Must have enterprise software product support experience · Fluency in languages other than English a plus (especially Japanese or European languages) · Excellent problem solving and trouble-shooting skills · Enjoys customer interaction · Interested in business solutions · Familiarity with coding is strongly recommended but not required · Knowledge of complex networks, network security, servers, load balancers · Experience with relational databases (Oracle, SQL*Server preferred) · Web applications and application server experience highly desirable (especially Weblogic, Websphere, Jrun) · Operating system skills (Win2K/NT/Unix) · Previous experience in the e-learning or content markets a plus

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[6384] Solution Support Engineer