Head of ProductEngaige · Utrecht, The Netherlands · Full-timeAbout EngaigeEngaige is the e-commerce AI support agent that autonomously answers and resolves tickets by taking action across the e-commerce stack.Brands like MR MARVIS, Otrium, Baskèts and HelloPrint use Engaige to scale their customer support without hiring. We go live in hours, resolve 60–80% of supported tickets, and climb toward 90% as the system learns from the team's own work.About the roleYou will lead product at Engaige, working directly with the management team. You take ownership of a live product with paying customers and a roadmap that moves weekly, and you make it your own: a sharp strategy, fast discovery and delivery loops, and a product that stays ahead of a market that reinvents itself every quarter.This is a full-stack product role. You run the discovery, write the spec, have opinions on the interface, build and ship the features you can build yourself, work with the engineering team on the larger projects, and write the launch post. If you want a lot of ownership while staying in the details every day, this is that job.Location & work modeWe work together in person from our office in the centre of Utrecht. We believe a small team in one room is the best way to move fast. However, we are flexible in how we make this work and specifics are open to discussion.What you'll do- Own the product vision, strategy and roadmap, aligned with our commercial goals, and make sure the whole company understands where we're going and why.- Make 90% resolution frictionless. Getting an agent from 60–80% to 90% is a product problem, not a services one. The self-improvement loop should do that work so the customer never has to: every hour a support team spends configuring us is a product failure.- Take Engaige beyond support. Sales assistance, retention, proactive service — being useful to a shopper before they ever send a ticket. Support is the first mode of a customer OS for e-commerce, and you decide what we build next and in what order.- Work daily with engineering on agent behaviour — policies, guardrails, evals, and the loop that makes the agents better every week.- Turn signal into decisions. Customer calls, support data, the deals we win and lose, and where the AI and CX market is heading. You read it, you call it, and you get ahead of what customers ask for.- **Ship end to end.** Discovery and prototypes to validate fast, then spec, build, rollout, iteration and the launch post. Then build the product function around you as we grow.What we're looking for- You have built and shipped software yourself, as an engineer, technical founder, or engineering leader- You have shipped LLM-powered products, and can talk concretely about agent architectures, policy design, evals, and how these systems fail- 6+ years in product/engineering in B2B SaaS or AI- Real product taste, and the spine to push back when something doesn't feel right- Extreme speed and clarity. You would rather ship and learn than wait to be certainNice to have- Experience in customer service, CX, or e-commerce software- Founder, or an early team member at a startup or scale-upHow we work- High urgency. We move fast, and enjoy working with others that do too. An idea can be in a customer's hands the same day.- Intellectual humility. Strong opinions, loosely held. We would rather find out we were wrong from a customer this week than be right about it next quarter, and nobody here defends a position just because it's theirs.- We value quality. Beautiful products that work, do the job they are meant to do in the simplest way possible, and that people enjoy using. Getting to simple takes longer than shipping everything, and it is worth the time.- Transparency. We are open with each other about what is working and what is not, including the uncomfortable parts. It is the fastest way for the team, and the product, to get better.What we offer- The defining product role at a fast-growing AI company- €78,000–€110,000, depending on experience- EquityCustomer references- How Engaige works(https://letsengaige.com)MR MARVIS (https://letsengaige.com/case/mr-marvis) Otrium(https://letsengaige.com/case/otrium)How to applyEmail work@letsengaige.com. Show us the work itself, not the org chart around it.

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