About This RoleWe are looking for a Team Lead Incident Response to join our Security Operations department. You will lead the people who own our most serious cases end to end — coordinating ransomware and business email compromise investigations, doing the forensic work, and being the person on the phone when a client needs a straight answer under real pressure.Your first responsibility is people, not just process. You’re a first-line manager distinct from a senior individual contributor, with direct accountability for the performance and development of your team — while carrying enough hands-on DFIR credibility to run the most complex case yourself, or take over one mid-flight, when the situation demands it.What You Will DoLead, coach, and develop the Incident Response team: regular one-to-ones, feedback, and performance/development conversations aligned with Eye’s career frameworkLead by doing: manage the caseload and the people, but personally take point on the most complex or highest-profile incidents when neededOwn end-to-end incident response service quality: case intake and coordination, technical execution, client communication, and closure/reportingOwn delivery KPIs (time-to-containment, case-report quality and timeliness, client satisfaction on incident cases) and step in to unblock the team or personally lead a case when targets are at riskManage on-call and case-lead rostering and workload across the team, prioritising by severity and client exposureAct as the senior escalation point and, when needed, incident commander for major incidents — large ransomware, multi-entity BEC, or cases with legal/regulatory exposureOwn quality assurance for incident reporting: set the reporting standard and run structured peer review of case reports before they reach the clientOwn and scale automation across the function’s casework (evidence collection, timeline building, reporting), partnering with engineering where it makes senseDrive continuous improvement of IR playbooks, tooling, and process as case volume grows; keep runbooks and SOPs accurate and actually usedRepresent Incident Response in cross-functional discussions with SOC, Prevention, Product, Customer Success, and Legal where relevantWhat You Will NeedTechnical: 6+ years of hands-on incident response / digital forensics experience — the same bar as Staff Incident Response Analyst — with deep, current knowledge of DFIR methodology, EDR platforms, cloud security, and attacker TTPs; able to personally run a complex case, not just sign off on oneLeadership: composure and sound judgement under real pressure, often with incomplete information, during live incidents; strong incident-report writing and a sharp eye for reviewing others’ reports; clear, calm, authoritative communication with clients and internal stakeholders during a crisisPeople management: proven experience leading or supervising a technical team through high-pressure, time-critical work, with a genuine interest in coaching people and helping them grow; first-line management experience or a strong informal leadership track recordFluent English; Dutch required for client-facing workNice-to-haveBackground in a CERT, CSIRT, MDR, or DFIR-focused environmentExperience handling cases with legal or regulatory exposureScripting/automation experience applied to investigation workflowsFamiliarity with compliance frameworks relevant to SMEs (NIS2, ISO 27001, GDPR)About Eye SecurityEye Security provides cybersecurity with embedded cyber insurance solutions for organisations across Europe. Headquartered in the Netherlands, we combine 24/7 detection and response with hands-on incident response to keep SMEs protected, and we’re growing internationally. When a client’s worst day happens, this is the team that shows up.

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Manager Incident Response