This entry-level, full-time role provides daily operational support for the school's data systems, digital platforms, and website. The position supports data accuracy, platform reliability, and website maintenance through publishing, updates, and coordination tasks. The role works closely with the IT & EdTech Administrator by following established processes, assisting users, and ensuring systems remain reliable, documented, and compliant with data protection and safeguarding standards. This position is suited to someone organized, detail-oriented, and interested in data systems, educational technology, and digital platforms. Guiding Principles Protect data privacy and student safety Maintain system reliability and escalate issues early Document processes and follow consistent standards Reduce errors through clear procedures and checklists Support others in working effectively Reporting Line: IT & EdTech Administrator Key Collaborations: Communications and Marketing, Admissions, Operations, IT Support, IT Team, and external vendors including Finalsite and other platform providers. Key Responsibilities Platform and Database Support Support daily operations of school digital platforms and databases Complete routine data entry, updates, and maintenance Assist with imports, exports, syncs, reports, and data validation Support enrollment, scheduling, and reporting processes Assist with Start-of-Year and End-of-Year procedures Perform routine checks, including logins, syncs, and post-change verification Identify and report data issues or system errors Coordinate vendor support requests Support user accounts, permissions, roles, and access updates User Support and Onboarding Provide first-level support for staff using school platforms and website tools Assist with logins, navigation, and standard workflows Support new staff onboarding and system access Escalate technical or sensitive issues when required Documentation and Data Quality Maintain documentation, guides, and checklists Record changes, issues, and resolutions Support data checks and audits Handle information according to GDPR and school policies Projects and Website Maintenance (Finalsite) Support digital projects through testing, documentation, and data preparation Assist with system updates and platform rollouts Maintain website quality through link checks, redirects, file cleanup, and content updates Monitor forms and user journeys such as inquiries, visits, and contact processes Perform routine parent portal updates and access checks Additional Responsibilities Follow school safeguarding policies and procedures Support inclusive practices through accurate and responsible data handling Skills, Experience, and QualificationsEssential Interest in digital platforms, data, and educational technology Strong attention to detail and organizational skills Confidence using spreadsheets and digital tools Ability to follow procedures and standards Good communication skills High confidentiality and professionalism Reliable approach to routine operational tasks Preferred Experience with databases, websites, or digital systems Familiarity with SSO, rostering, syncs, roles, and permissions Experience with Finalsite or content management systems Experience creating documentation or user guides Basic understanding of GDPR and data protection Experience in educational, administrative, international, or multilingual environments English proficiency; additional languages are an advantage Personal Attributes Organized, methodical, and dependable Willing to learn and develop skills Supportive and service-oriented Comfortable working as part of a team

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Platform Support, Data Support and Website Publishing Assistant