Operations, Quality & AI Specialist | Alkmaar📍 ONSITE in Alkmaar, Netherlands💰 €3,000 – €3,500 gross per month🌴 25 holiday days🌍 No visa sponsorship📣 Dutch speakingI’m working with a growing, technology-driven company in Alkmaar that is looking for someone who enjoys improving how things work.This is a broad role sitting between operations, quality, technology and AI. You’ll have the freedom to spot problems, investigate what’s causing them and actually implement better ways of working.The companyThe company provides technology-enabled services to its customers and is continuously looking for ways to improve both its product and the overall customer experience.It’s a hands-on environment with short communication lines, plenty of responsibility and a strong focus on quality. They’re also actively investing in AI, automation and smarter internal systems, so there’s a lot of room to experiment and improve things.You'll be:Improving the full customer journey, from lead generation through to delivery, support and retentionReviewing the quality of customer interactions across phone, email, WhatsApp and supportWorking with AI for lead follow-up, conversational AI, chatbots and automationTesting and training AI systems and LLMsBuilding an internal AI knowledge baseAutomating email and customer support processesInvestigating recurring technical issuesTesting and improving integrations between different systemsSupporting internal IT, software, accounts and devicesHelping with stock management, EAN codes and external fulfilmentYou are:Someone who is naturally curious and doesn’t need to be told every next step.You’ll probably enjoy this role if you:Like taking ownership and working independentlyAre comfortable with technology and new softwareHave a genuine interest in AI and automationEnjoy analysing problems and finding practical solutionsCare about quality and detailsAre organised and proactiveLike improving processes rather than simply following themA background in Business IT, Technical Business Administration, ICT, Business Administration or something similar is useful, but mindset and problem-solving ability matter more than the exact degree.What’s on offer?€3,000 – €3,500 gross per month38-hour working week25 holiday daysPlenty of autonomy and responsibilityExposure to AI and new technologiesA varied role where no two days are exactly the sameFreedom to introduce your own improvementsOpportunity to grow alongside the companyIf you’re the kind of person who sees something that could work better and immediately starts thinking “how can I fix this?”, this could be a really interesting one.

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