Anoigo has been operating at the heart of the Dutch digital identity ecosystem since 2002. We connect applications to trusted authentication methods such as DigiD, eHerkenning and international identity providers. Every year we process more than 250 million authentications, and over 1,000 applications rely on our platform.Our name comes from the Greek word Anoigo, meaning to open. We open up new possibilities for our customers by connecting systems that normally do not easily work together. We also work openly ourselves: our platform is built on open standards and open-source components. Transparency, reliability and collaboration are central to how we operate.What will you do?As a Support Engineer, you help organizations successfully use our authentication platform. You will handle first and second line of support and work on real technical issues involving protocols, servers and security that go beyond standard IT support questions.Your work includes:Handling and analysing incoming support requestsInvestigating login and authentication issues across multiple systemsTroubleshooting SAML and OpenID Connect authentication flowsInstalling and configuring new customer environmentsManaging and replacing signing and TLS certificatesAnalysing log files and identifying root causes of incidentsHelping restore services after outages or configuration errorsAdvising customers and technical contacts on integrationsDocumenting solutions and improving internal knowledgeYou will regularly work directly with developers, architects and system administrators at customer organisations.What kind of person fits this role?You enjoy figuring out why something works or why it doesn’t.You are curious, patient and not afraid to dive into logs or technical documentation.You do not need to know everything yet, but you do need technical affinity and the motivation to learn.We are looking for someone who:Has at least 2 years of relevant technical IT experienceCommunicates clearly in Dutch and EnglishIs structured and analytical in problem solvingTakes ownership of issues and follows them through to resolutionIs comfortable talking to both technical and non-technical usersYour technical experience includes:LinuxJavaWeb servers such as Apache and TomcatCertificates, HTTPS and basic networkingAuthentication protocols (SAML, OpenID Connect) — big plus!Databases (MariaDB)VirtualizationService management tools (Jira JSM)You are not expected to know all of this already. We will help you grow into the role.What we offerA specialised technical role in a unique niche (digital identity & authentication)Possibility to learn security, authentication and large-scale web integrationsAn environment where you can grow towards security, DevOps or identity engineeringA gross monthly salary of €3,400 – €4,400 (based on 40 hours and experience)Bonus opportunities27 vacation days8% holiday allowanceA company pension scheme Interested?Would you like to work on technology that millions of people unknowingly use every day when they log in to government, healthcare or other online services?Send your CV or questions to sales@anoigo.nlWe kindly request recruitment agencies not to contact us regarding this vacancy. We only process direct applications from candidates.

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Technical Support Engineer