Job Description #DIGITAL CAMPUS - IAM IT Operation and Service Manager An opportunity for an IT Operation and Service Manager has arisen within Airbus Helicopters (Albacete Spain) WHY JOIN US LIFE IN ALBACETE QUALITY CONVENIENCE - Albacete is a dynamic historic city in Spain located in the region of Castilla-La Mancha. This modern urban center known for its rich cultural heritage and it is conveniently close to Madrid and the Mediterranean coast. Forget long commutes. Albacete offers you the great advantage of a 15-minute city safe accessible comfortable and perfectly connected. Enjoy a premium standard of living at a competitive cost ensuring you have the perfect balance between your career and your personal life. AIRBUS HELICOPTERS GROW WITH US - We offer more than a job we offer a community. Immerse yourself in a young collaborative environment that feels like family. As a strategic Center of Excellence we are a global leader in helicopter production offering you endless potential to grow alongside our major projects. THE PROJECT SHAPING THE FUTURE - Welcome to the Digital Campus a pioneering ecosystem dedicated to industrial digitalization and innovation. This is more than just a workplace it is a technological hub where we define the future of flight. Bring your ideas to a dynamic modern ecosystem and help us build the next generation of aerospace solutions. DESCRIPTION - We are looking for an IAM IT Operations and Service Manager to join the Identity and Access Management PSL (Product Service Line) in Albacete Spain. IAM PSL is part of IM (Information Management) in the Infrastructures Digital Platforms department. Identity and Access Management (IAM) products enable our internal and external users to be properly identified authenticated authorized to access Airbus Helicopters and Airbus Group Applications. The AH IAM PSL delivers and deploys the solution products and services with an end-to-end accountability. We will manage the products lifecycle both developing the products and operating them in close relationships with Airbus Group. Our Access IT products sustain Authentication Single Sign-On (SSO) Multi-Factor Authentication (MFA) Encryption and digital certificates. And our Identity IT Products sustain User management (Provisionning/Deprovisionning Privileged accounts Recertification ...) and Directory services (Identity Directory Metadata Synchronization ...) The IAM IT Products are mainly PingIdentity products (PingFederate and PingID) F5 Big-IP and Microsoft PKI for Access. And Active Directory Identity Management OneLogin for Identity. Automation is running on Ansible Cyber IAM is based on Oradad PingCastle and Silvefort Incident and Change management on Service NOW. The compliance dashboard uses Palantir Foundry. You will be welcome in a dynamic and empowered team within an international context where teamwork and solidarity are key values. YOUR CHALLENGES The role of an Identity and Access Management IT operator is to work with IM Airbus Helicopters organization. Your job will be to act as Access IT Operation specialist and you will be the backup of the Access Products Managers when required. The scope to be covered is the technical and functional management of the Products F5 PingID Pingfederate applications PKI and password manager. Your job will be split in 4 main domains of activities Support Automation Reporting and CyberIAM. You will perform these 4 domains of activities for the Mother Company mainly but you could also cover the Customer Center. It will lead to the delivery of the following IM services Support RUN Operations - Performs the ITIL based support processes that include incident problem change configuration and event management. - Analyses error messages diagnoses system failures and takes corrective action in order to ensure continuity of operations escalating to other technical teams (L3) and vendors as needed. - Perform the daily check (anticipation) perform the troubleshooting and propose follow and perform improvement on known processes - Covered all activities and operational tasks for all restricted perimeter. Technical Support Operations Management - Act as the technical backup for the F5 and Access Product Managers. - Perform or lead change executions on Access Products with external administrators. Automation - Perform and maintain scripting develop and maintain the automated tasks - Monitors automated tasks notify in case of issues and resolve automation incidents. Reporting CyberIAM - Monitor system logs and alerts investigating and responding to potential security incidents in a timely manner. - Perform the daily request perform the troubleshooting on Analytics Dashboard dedicated to the targeted Customer Center and Mother Company. - Communicates improvement updates and obsolescence management of products to the Customer Centers local IT. SKILLS - Masters degree level (or equivalent) in Information Technology Cybersecurity or a related field. - 0 to 3 years of experience as an IT Operator or SystemNetwork Administrator. Ideally experience in Identity and Access Management in an industrial context. - Knowledge of the ITIL framework (ServiceNow experience is a plus). - Knowledge of modern authentication authorization concepts and protocols (SAML OIDC OAuth2 RADIUS MFA). - Basic understanding of networking and application delivery (F5 BIG-IP concepts VIPs Pools SNAT SSL/TLS certificate management and HTTP traffic analysis ). - Knowledge of scripting and automation languages (PowerShell Python Bash or Ansible) and familiarity with Java syntax for OGNL expressions) - Self-driven motivated constantly learning on the job and creative. - Ability to act both autonomously and as a strong team player. - Strong verbal and written communication skills. - Team spirit and good relationship as well as service spirit and accountability are key values for this job position - Problem-solving and troubleshooting skills with the ability to analyze complex issues and provide effective solutions. - Fluent English French is a plus. WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE At Airbus we are focused on our employees and their welfare. Take a look at some of our social benefits - Vacation days plus additional days-off along the year (Apróx. 35 days per year in total). - Attractive salary. - Hybrid model of working we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking. - Collective transport service subject to working calendar/home location. - Benefits such as life insurance health insurance employee stock options retirement plan or study grants. - On-site facilities (among others) free canteen kindergarten medical office. - Possibility to collaborate in different social and corporate social responsibility initiatives. - Excellent upskilling opportunities and great development prospects in a multicultural environment. - Option to access special rates in products benefits. 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