YOUR ROLEAs a Customer Business Solutions Manager, you will act as the bridge between our customers, commercial teams, operations, and IT functions. Your mission is to design, implement, and continuously enhance customer-facing business solutions, including web platforms, EDI integrations, reporting tools, and dashboards, that improve visibility, efficiency, and overall supply chain performance.You will serve as a trusted advisor to our customers, translating business requirements into scalable solutions while ensuring a seamless customer experience throughout the entire lifecycle, from pre-sales to implementation, deployment, and continuous improvement.WHAT ARE YOU GOING TO DO ?Pre-Sales & Solution DesignSupport Business Development and Tender Management teams during customer tenders and solution presentations.Promote our standard digital solutions, web platforms, EDI capabilities, and e-booking tools.Analyze customer requirements and identify reporting, visibility, integration, and data exchange needs.Design customer-focused business solutions aligned with operational capabilities and business objectives.Educate commercial teams on our digital ecosystem and business solution offerings.Solution Implementation & Project ManagementValidate solution designs with Customer Service, Operations, and Customer Business Solutions stakeholders.Lead the implementation of business solutions for new and existing customers.Configure customer access and digital tools within our platforms.Coordinate EDI implementation projects with customers and internal Business Analysts.Develop and configure customer reports, KPIs, dashboards, and performance monitoring tools.Provide data quality and control reporting to support operational excellence.Ensure business solution requirements are accurately documented within SOPs and operational processes.Roll-Out & Customer SupportMonitor solution performance and coordinate corrective actions when necessary.Optimize customer reports, dashboards, and KPI visibility tools.Support customers during deployment and adoption phases.Customer Engagement & Business GrowthProactively promote business solutions during customer reviews and business meetings.Deliver customer training sessions and drive solution adoption.Act as a trusted partner to customers by identifying new opportunities to improve supply chain visibility and performance.Continuous Improvement & InnovationParticipate in transformation, automation, and digitalization initiatives.Identify opportunities to streamline processes through EDI, reporting automation, and digital solutions.Contribute to product and solution enhancements by defining business requirements and user stories.Support regional and global projects involving customer platforms, reporting solutions, and system integrations.WHO ARE WE LOOKING FOR ?Bachelor’s or Master’s degree in Supply Chain, Logistics, Business, or a related field.Minimum 5 years of experience in Freight Forwarding, Transportation, or Global Supply Chain environments.Strong understanding of supply chain operations, customer-facing solutions, EDI, reporting tools, and logistics systems (TMS).Proven ability to manage projects and translate customer requirements into effective business solutions.Excellent analytical, communication, and stakeholder management skills.Customer-oriented, proactive, and comfortable working across operations, IT, and commercial teams.Strong problem-solving mindset with the ability to influence, coordinate, and drive continuous improvement initiatives in an international environment.

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IT Business Analysis Specialist EUROPE - CDD