With intuitive applications, powerful reporting, and streamlined workflows, Prepair helps fleet managers save time, reduce costs, and scale with confidence. We’re already working with fast-growing companies in e-commerce and retail — and we’re just getting started.To deepen customer relationships, drive product usage, and build a foundation for sustainable growth together, we’re looking for our first Customer Success Manager.In shortAs Customer Success Manager at Prepair, you are the trusted point of contact for our customers — guiding them through onboarding, helping them get the most out of Prepair, and ensuring they stay connected with us for the long term.You combine relationship-building with a proactive, analytical mindset. You’ll work closely with the founder, manage your own portfolio of clients, and help shape the Customer Success function within Prepair.This is a high-impact role, ideal for someone who enjoys working both strategically and hands-on — and wants to grow together with us.The Role & ChallengeWe’re live with customers in the Netherlands — from logistics hubs to major players in grocery delivery — and now it’s time to scale.You’ll work closely with our product team to ensure we stay aligned with the needs of our customers. You’ll also have the opportunity to help define what success looks like — both for our customers and for the future Customer Success team.We’re growing our team to take Prepair to the next level. Our customers include fulfillment providers, e-commerce carriers, and grocery delivery services. The mission: prevent problems before they hit the road.Daily business as CSM✅ Guide new customers through the entire onboarding process — from initial setup to delivering real value.✅ Take ownership of the full post-onboarding journey, including training, health checks, and renewals.✅ Build strong relationships with site and team leads, drivers, and operations managers.✅ Identify usage patterns and feedback trends, and proactively suggest improvements.✅ Track key success metrics such as churn, activation, and feature adoption.✅ Help develop internal processes and playbooks — for onboarding, support, and quarterly business reviews (QBRs).✅ Collaborate with the product team to prioritize the right improvements and new features.✅ Spot growth opportunities within existing accounts and support upsell initiatives.What You Bring1–3 years of experience in Customer Success, Account Management, or ImplementationStrong communication skills in both Dutch and EnglishA proactive mindset — you spot potential issues early and tackle them head-onAffinity with data — you're comfortable working with user metrics and translating them into actionable insightsEmpathy and patience — especially when supporting non-technical usersA degree in, for example, software (development), data science, project management, or entrepreneurshipExperience managing multiple accounts, priorities, and stakeholders simultaneouslyBonus PointsExperience working at a startup or helping build a Customer Success function from the ground upExperience with B2B SaaS — ideally in logistics, fleet management, or operational softwareYou Should Definitely Apply If🚀 You’re excited to be part of a small, growing team where you can truly shape how we build going forward.🔍 You get energy from solving real-world problems and are driven to make customers genuinely successful.🤝 You value trust, ownership, and building long-term relationships.📈 You enjoy creating things from the ground up — not just following existing playbooks.Prepair Might Not Be a Fit For You If🛑 You only feel comfortable in large organizations with lots of structure and guidance.🛑 You don’t enjoy direct contact with users or prefer not to take a hands-on approach.🛑 You see Customer Success mainly as reactive support rather than proactive collaboration.We OfferA key role within a fast-growing SaaS companyCompetitive salary with bonus opportunities based on your success25 vacation daysLaptop, phone, mobile plan, and all necessary toolsHybrid work model (3 days a week at our office in Zaandam)Public transport card or travel reimbursement for commuting to the office and visiting customersBudget for learning and developmentWe’re now growing the team to take Prepair to the next level. Our customers include fulfillment providers, e-commerce carriers, and grocery delivery services. The mission: prevent problems before they hit the road.Do you see yourself in our mission and want to help shape the future of fleet management? Then send us an email at roel@prepair.ai with a brief introduction, LinkedIn url, and your CV — we’re excited to hear from you!