Position OverviewWe are seeking an experienced Service Delivery Manager (SDM) to lead the delivery and operational management of Identity and Access Management (IAM) and Identity Governance & Administration (IGA) services. The ideal candidate will have strong expertise in managing enterprise IAM environments and supporting multiple IGA platforms such as SailPoint, Saviynt, IBM Security Identity Manager (ISIM), and other industry-leading identity solutions.This role is responsible for ensuring high-quality service delivery, operational excellence, customer satisfaction, stakeholder management, governance, and continuous improvement across IAM programs and managed services engagements. The Service Delivery Manager will act as a trusted partner for customers, security teams, business stakeholders, and delivery organizations while driving service stability, compliance, and transformation initiatives.Required QualificationsEducationBachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.Experience8-15 years of overall IT experience.Minimum 5+ years of experience in Service Delivery Management, Managed Services, or Operations Leadership.Demonstrated experience managing IAM and IGA support programs.Experience working in customer-facing roles involving governance and executive stakeholder interactions.Proven track record in managing SLA-driven support environments and service transformations.Technical ExpertiseIdentity Governance & AdministrationSailPoint IdentityIQ (IIQ)SailPoint Identity Security Cloud (ISC)SaviyntIBM Security Identity Manager (ISIM)Microsoft Entra ID (Azure AD)OktaPing IdentityIAM CapabilitiesIdentity Lifecycle ManagementJoiner-Mover-Leaver (JML)Role-Based Access Control (RBAC)Access Reviews & Certification CampaignsProvisioning & DeprovisioningSegregation of Duties (SoD)Identity Governance & ComplianceService ManagementITIL FrameworkServiceNowIncident ManagementProblem ManagementChange ManagementService Level ManagementSecurity & ComplianceSOXISO 27001NISTGDPRPrivileged Access Management (PAM)Audit & Compliance Controls

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Senior Service Delivery Manager