What impact will you have in this role?The ideal candidate will be an ambitious and enthusiastic consultant who will nurture needs and deliver Microsoft Business Applications solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Dynamics Platform Owner/Functional Consultant be doing day-to-day?As Dynamics CE platform owner, plan and oversee the strategy for Dynamics CE, vision, prioritisation of projects and alignment to client and Microsoft roadmap.Communicating effectively and transparently with your colleagues and clientsCollaborating in teams made up from both partner and client colleagues especially the Dynamics CE Platform ManagerLead and oversee:Estimating, planning and managing your own work to prioritiesPreparation and facilitation of user workshops Perform cost-benefit analysis and ROI for proposed systems Work with end-users to understand requirements and document them Provide a solution summary to clients that can meet their requirementsWrite detailed Business Requirement, Gap fit analysis and Functional Design documentation Define functional design for Power Platform and Dynamics 365 customer engagement first-party appsWork with Designers, Developers, and product SME's on the project to ensure solutions built meet requirementsWorking with technical developers of Azure and Power Platform pro-dev components to make use of those in your solutionsParticipate in testing to ensure the functions developed fulfil the business requirements Prepare detailed training guides and user manualsDeliver Training to clients and end-usersGetting involved in sales activitiesWhat type of experience does the Dynamics 365 BA/Functional Consultant need to be successful in this role?Overall 15+ years of IT experience Must have 10+ years of experience as Business Analyst with Microsoft Dynamics CRM Experience acting as Dynamics CE platform owner. Responsible for business vision, prioritisation and roadmap Language is English. Spanish not required though a benefitStrong understanding of Microsoft Dynamics 365 & experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 and latest Agentic AI /Co-Pilot capabilities and use/benefits within and around Dynamics CE solutionsStrong client facing communication skills Experience of defining solutions on the Power Platform: Power Apps, Power Automate, Power Virtual AgentUnderstanding of when to use Dataverse (common data service) and Dataverse for Microsoft Teams platformsExperience of designing solutions in one or more of the Dynamics 365 customer engagement first-party applications: Sales, Customer Service, Field Service, Marketing, Sales Insights, Customer Insights, Customer Service InsightsUsed to working in iterative deliveries, scrum or agileExperience of turning need into solution ideally, but not necessarily, in a consultancyThe ability to explain complex and technical things simplyCuriosity, talent and the skills to learn moreIntelligently solving problems What education and certification credentials are needed for this role?Educated to degree level or equivalentCertification in one of the following is highly desirableMB-210: Microsoft Dynamics 365 SalesMB-230: Microsoft Dynamics 365 Customer ServiceMB-200: Microsoft Power Platform + Dynamics 365 Core PL-200: Microsoft Power Platform Functional Consultant And ideally certification in one of the following:MB-240: Microsoft Dynamics 365 Field Service MB-220: Microsoft Dynamics 365 MarketingDoes the role require travel?2-3 days per week working from client site in Madrid

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Dynamics platform Owner