This Product Owner role is related to two different initiatives (0,5FTE each): 1. Proactive Management (0,5 FTE) o Product Owner role for new development team (2FTE) focused on Proactive Management. Goal is to develop multiple use cases to proactively inform customers based on relevant data trigger (from source systems) & business logic (N8N platform) like roaming cost, bill shocks aspects to reduce / deflect customer interactions. 2. Agent-to-Agent Feedback (0,5 FTE) o Product Owner role for a new React development team (3FTE) focused on delivering a portal for 1750 service agents to capture & submit feedback to other agents in case of: • Share individual compliments from customer / agent • Share feedback about wrong answer given to customer / wrong process followed to prevent future impact • Manager flow to validate & approve feedback before sending to recipient. • Agent & Managers Dashboard to see insights about send & received feedback including the classification. 2. Key Accountabilities • Own, manage, and prioritize the product backlog to ensure optimal value delivery and delivery commitments. • Provide clear acceptance criteria and make decisions regarding scope and priority. • Work closely with Agile development team to support planning, refinement, delivery, testing, and acceptance. • Collaborate with stakeholders across commercial, IT, customer operations, legal, compliance, finance, and network domains. • Ensure solutions are in line with IT Strategy & Architecture, compliant with applicable regulatory, privacy, security, and operational standards. • Manage dependencies across teams, systems, and business functions.

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Product Owner (Apps Background)